Do you need help with any of the following? If so, you’ll find your answers below. Please feel free to contact us via phone or email.
Seller accepts several methods of payment:
All shipments are shipped from our Appleton, Wisconsin facility. Unless otherwise requested, all shipments are delivered via UPS or FedEx Ground Service. Freight is charged at courier’s approximated costs, i.e., the final total of an order cannot be determined until contact information has been entered into web transactions. Buyer is responsible for all freight charges. Unclaimed or refused shipments are subject to a $15.00 handling charge plus freight and COD charges, due upon receipt of invoice.
If you placed your order online, you may log into your account to check for updates or a tracking number. If you place an order via phone, you should receive an email within 24 hours of the ship date. Otherwise, you may send us an email requesting your tracking number we will respond at our soonest convenience.
At Bobburnsgolf.com., we want you to be completely satisfied with your purchase. It is our goal to make purchasing golf products at Bobburnsgolf.com completely risk-free. Your purchase is covered by our full 100% Satisfaction Guarantee:
We offer a 30-Day Money Back Guarantee. This 30-day period starts when you place your order. If within this 30-day period, you are not completely satisfied with your purchase, simply contact us for a Return Authorization. Shipments will not be accepted at our facility without a Return Authorization.
We realize you need to test your golf equipment in order to determine if it works for you, therefore our guarantee is a Playability Guarantee. Try your new golf product for 30 days and if it does not meet your expectations, simply contact us for a Return Authorization. We understand the product will be used and may show some wear, but we reserve the right to refuse a return that has been abused, damaged, or significantly altered.
We also offer a 90-Day Exchange Policy. If within this 90-day period, you are not completely satisfied with your purchase and would like to exchange it for something else, simply contact us for a Return Authorization.
All returns or exchanges must be accompanied by a Return Authorization. All return shipping charges are the responsibility of the customer. Refunds will be issued for the purchase price of the product minus the shipping. All returns or exchanges shipped back to Bob Burns Golf must be paid by the original purchaser. Bob Burns Golf does not pay for return shipping.
Please call or email us for your Return Authorization before sending anything back to us. If you have any questions regarding this policy, please feel free to call us at 920-991-9663, seven days a week, and we will be happy to help you.
Customers will be notified at the time of order if an item is on back order. Back order items will be shown on the invoice. All back orders will be shipped as soon as possible, unless canceled by Buyer prior to shipment. Freight for back orders will be charged.
At Bob Burns Golf, we offer hundreds of custom club fitting options. In many instances, there are more fitting options available than what are listed on our website. Many basic options such as shaft length, grip type, grip size, lie angle, and loft are available with custom orders at no additional charge. Custom- fitting options such as shaft upgrades and grip types are available but may cost more. If you are interested in a shaft, grip or service you don’t see on the website, please let us know and most likely we can provide you with that product. If you send us an email or phone us, and we’ll do our best to provide you with what you are looking for. Any and all questions are welcomed. Please contact us at 920-991-9663, or email us at firstname.lastname@example.org Thank you for shopping at Bob Burns Golf.